Bitcoin Ore — Frequently Asked Questions (FAQ)

General

Q: What is Bitcoin Ore? A: Bitcoin Ore is a simple, secure gateway that lets you buy Bitcoin using a credit card, debit card, or other local payment methods — without needing an account. All transactions are securely processed through our trusted partner Transak, a regulated crypto on-ramp.

Q: Do I need to create an account to buy Bitcoin? A: No. You can purchase Bitcoin without creating a Bitcoin Ore account. Just enter how much you want to buy, your wallet address, and complete the purchase via our trusted third-party provider.

Q: Does Bitcoin Ore sell Bitcoin directly? A: No. Bitcoin Ore does not sell or custody any Bitcoin. We provide an interface that passes your transaction request securely to Transak, who handles payment processing, KYC (if required), and crypto delivery.

Q: Is this legal? A: Yes. All transactions are conducted through Transak, a licensed and regulated payment provider. Bitcoin Ore does not handle funds or personal data, and complies with global standards for privacy and compliance.

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Privacy & Security

Q: Is my personal information safe? A: We never collect or store your personal information or payment details. All sensitive data is handled directly by Transak, which is compliant with KYC, AML, GDPR, and PCI-DSS regulations.

Q: Do you collect my wallet address? A: We only pass your wallet address to Transak to facilitate the delivery of Bitcoin. We do not store or link it to your identity.

Q: Is it safe to use my card here? A: Yes — all payments are processed through Transak’s encrypted and secure checkout, just like a major online retailer.

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Fees & Rates

Q: What's the fee for using Bitcoin Ore? A: We charge a transparent 1.5% service fee, included in the final total. For example:

• If you buy $10 worth of Bitcoin, our fee is $0.15
• If you buy $100 worth of Bitcoin, our fee is $1.50

You'll always see the full amount before confirming. Transak may also include a processing fee depending on your payment method.

Q: What exchange rate do I get? A: The real-time BTC/USD rate is provided by Transak at the time of your transaction. This includes their conversion fee and any applicable network fees.

Q: Are there hidden fees? A: No. You’ll see a full breakdown before you confirm your purchase. We believe in transparent pricing — no surprises.

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How It Works

Q: What do I need to buy Bitcoin? A: Just three things:

1. A Bitcoin wallet address
2. A valid credit/debit card or local payment method
3. A few minutes to complete the secure checkout via Transak

Q: Can I enter how much I want in USD or BTC? A: Yes. You can enter the amount in either USD or BTC — the system will automatically calculate the other value based on current rates.

Q: How fast will I receive my Bitcoin? A: Most transactions complete in under 10 minutes, but network congestion or KYC requirements may delay processing. You’ll receive real-time status updates via email or on Transak’s confirmation page.

Q: Can I make recurring purchases? A: Currently, recurring purchases are not supported — but we are actively exploring this feature.

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Troubleshooting

Q: My transaction failed — what do I do? A: You’ll receive instructions from Transak if the transaction fails. This may be due to payment issues, incorrect wallet address, or identity verification needs. If you need help, you can contact their 24/7 support.

Q: I didn’t receive my Bitcoin. What now? A: First, check your transaction confirmation email and your wallet. Delays can occur during network congestion. If you still need help, contact Transak directly — they manage the transfer of all funds and coins.

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International Support

Q: What countries are supported? A: Transak supports 100+ countries and multiple fiat currencies. Your eligibility depends on local laws and your payment method. You'll see options specific to your region at checkout.

Q: Can I use this with a VPN or privacy browser? A: Yes, but using a VPN may trigger additional identity checks or limit access depending on your country’s laws.

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Legal & Compliance

Q: How old do I need to be to use this service? A: You must be at least 18 years old to purchase Bitcoin through this site.

Q: Who is responsible if something goes wrong? A: Bitcoin Ore is a referral platform and does not handle funds, Bitcoin, or payments. All purchases are securely managed by Transak. Please refer to their Terms of Service for full details.